Introducer’s Website Terms and Conditions

  1. Introduction
  • Thank you for visiting our Site. Welcome to the website of SENsational Tutors Limited (“Company”, “its”, “we”, “us”, “our”) at,, or (collectively the “Site”). This Site is a platform which enables individuals, parents, guardians, schools and other educational institutions, case-workers, companies and local authorities (“Contacts”) wishing to access tutoring and ancillary services to find a tutor registered on the Site (“Tutor”) and/or arrange tutoring sessions (each a “Tutor Session” or “Services”). These terms of service (“Terms”), together with any other documents, policies and terms referred to herein, set out the terms of use under which you may use this Site.
  • Any reference to “you” in these Terms shall include any person that accesses or uses the Site and the services we make available on your behalf, whether as a guest or a registered user. If accessing the Site for or on behalf of any company or individual, “you” includes that company or individual.
  • Please read these Terms carefully before using this Site and/or our Services. By using our Site, or the Services, as well as Tutor Sessions made directly with any Tutor found, you confirm that you accept these Terms and agree to comply with them. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of our Site and you will be required to read and accept these Terms when registering or signing up for an account, agreeing verbally or in writing that you would like to go ahead with booking session/s or booking a Tutor Session via the website, email, phone or in person as the Contact.  If you do not agree to these Terms, you shall not use our Site, request a Tutor or book a Tutor via the Site or the Company.
  • We draw your attention to Clause 15: Limitation of Liability as this sets out what we are and are not liable for in the event that things go wrong.
  1. Other applicable Terms
  • These Terms incorporate our Privacy Policy & Cookie Notice, which also apply to your use of the Site and which may be viewed at
  • Our Privacy Policy sets out the terms on which we collect, process, share and store any personal data we collect from you, or that you provide to us. We will ask you to agree to our Privacy Policy before using our Services and when we collect, or you submit any personal data to us. We will only use your personal data as set out in our Privacy Policy.
  • Our Cookie Policy sets out information about the cookies on our Site. We will ask you to agree to our Cookie Policy when you enter our Site
  1. Information about us
  • Our Site is owned and operated by the Company, Sensational Tutors Limited registered in England and Wales under company number 10749192 and has its registered office at First Floor, Ridgeland House, 15 Carfax, Horsham, West Sussex, RH12 1DY.. If you wish to contact us, please contact our Customer Services team on 07497 139794 or by email at or
  1. Changes to these Terms
  • We may revise these Terms at any time by amending this page Please check this page from time to time for any changes, as they are binding on you upon your first use of the Site after the changes have been introduced.
  • In the event of any conflict between the current version of these Terms and any previous versions, the provisions that are current and in effect shall prevail (unless it is expressly stated otherwise).
  1. Changes to our Site
  • We may update our Site from time to time and may change the content and Services at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.  We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
  1. Accessing our Site
  • We do not guarantee that our Services, our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary “as is” basis. We may suspend, withdraw, discontinue or change all or any part of our Site or Services without notice.   We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
  • You are responsible for making all arrangements necessary for you to have access to our Site.
  • You are also responsible for ensuring that all persons who access our Site through your Internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
  • We may limit the availability of our Site or any service or product described on our Site to any person or geographic area at any time.
  1. Registration
  • You shall be at least 18 years old to use our Site as a Contact or a Tutor. Any registration by, use of, or access to our Site by users under the age of 18 is unauthorised and is in breach of these Terms.  In using our Site, you represent and warrant that you are at least 18 years old. 
  • If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you shall treat such information as confidential. You shall not disclose it to any third party.
  • We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
  • If you know or suspect that anyone other than you knows your user identification code or password, you shall promptly notify us at You will be responsible and liable for any actions of any person logging into the Site using your username and password. We will not be liable for any unauthorised use of your account.
  • If you are completing a registration on behalf of any company, organisation or individual other than yourself, you warrant that you have authority to agree to these Terms and Conditions on their behalf.
  1. Using the Platform
  • A Contact may use the Site to search for a selection of self-employed Tutors matching their location and experience requirements. All Tutors have a number of years’ experience. We use reasonable endeavours to verify each Tutor’s skills, experience and conduct and obtain references where possible.
  • A Contact may view more information about a Tutor with whom they would like to book a Tutor Session by viewing a tutor’s profile page (either directly or as a result of a suggested match by the Company). If a Contact wishes to engage a Tutor, they may submit a booking request via the Site and/or make arrangements directly with the Company via email or phone. The Introducer shall connect the Contact and the Tutor over email. A Contact may also utilise the “book a tutor” option on the individual Tutor profiles, which will either send an email directly to the Tutor with the Contact’s contact details, or will send an email to the Introducer and the message will be forwarded to the Tutor.
  • Where a Contact is registered on the website, the Introducer may also provide details of Tutor’s that do not have online profiles to Contacts, but shall be under no obligation to do so.
  1. Tutoring Session contract
  • A Tutor may accept a booking for the provision of any service over email, verbally, by phone (text or whatsapp) or other means. When a Tutor accepts a booking, the Tutor must confirm the booking over email within one working day of the agreement and copy in A contract for a Tutor Session is then formed between the Contact and Tutor (“Relevant Agreement”). Each Relevant Agreement will incorporate the provisions of both this clause and clause 10 “Fees and payment” of these Terms and any other terms agreed between the parties in respect of the Tutor Sessions (including but not limited to fees, dates, timings, location, duration, any minimum number of Tutor Sessions which shall be booked, attendance, punctuality, subject matter to be covered, provision of materials, preparation for Tutor Sessions, homework assignments, parent/guardian involvement and any rules which apply on the premises where the Tutor Sessions will take place). Subject to compliance with the Relevant Agreement, Tutors shall use their own teaching equipment and may provide their teaching services from such locations as are appropriate and agreed with the Contact and use their own initiative as to the way in which the tutoring services are delivered. Contacts acknowledge that Tutors are responsible for managing their own schedules and we make no guarantees that Tutors will be available for a requested booking or not subsequently cancel a confirmed appointment. We are not a party to the Relevant Agreement, and in no way liable for the performance of it, or its breach, by any party.
  • Our role is expressly limited to providing the Site and making introductions: we are not a party to any Relevant Agreement, nor the employer and/or main contractor of any Tutor. Contacts and Tutors are responsible for satisfying themselves as to the terms of any Relevant Agreement offered or accepted and as to the suitability of any Tutor’s compatibility with any specific requirements for the session booked. We are simply an intermediary and have no control over and take no responsibility for the teaching or services provided by the Tutors on our Site.  Users acknowledge and agree that they have no right to hold or attempt to hold us liable for a Contact’s or Tutor’s actions, inactions, errors, delays, failures or omissions.
  • Tutor Sessions may be cancelled by either the Contact or Tutor by email or by phone in advance of the session. Any rearrangement of cancelled Tutor Sessions shall be dealt with and agreed directly between the Tutor and the Contact. The Tutor shall notify the Introducer of any cancellations.
  • If you are a Tutor:
  • Registration: To register as a Tutor, you shall provide us with your current DBS Certificate and any other information or documents we may reasonably request to verify you, your teaching credentials and eligibility. We may undertake appropriate background checks such as Complete Background Screening (“CBS”), DBS and qualifications checks. The information you provide shall be true, accurate, current and complete.  If any of the information provided to us by Tutors is misleading, incomplete or inaccurate then we reserve the right to request further information and/or close the Tutor’s account and disable their profile on the Site with immediate effect and without liability.  Before being able to register, Tutors shall also be required to meet in person or by video conference and we may determine in our sole discretion whether the Tutor meets the requisite standards. The Tutor shall sign an Introducer Agreement prior to attending the first session, but shall be deemed to have accepted the terms of that agreement if having registered as a Tutor and/or having attended or provided a first or initial session in any event, whether paid or unpaid.
  • Profile: Tutors shall ensure that their profile displays accurate details regarding the fees charged for Tutor Sessions (exclusive of any commission and VAT). VAT shall be added to invoices sent from the Company to its Tutors. Tutors agree to keep their profiles up-to-date by logging into the Site and making the relevant amendments. The Introducer reserves the right to approve or reject the Tutor’s profile, request the Tutor to submit a new or additional photo/s, add more information to their profile so as to further demonstrate their skills and experience, and to ask the Tutor to request professionals, parents or other individuals to leave reviews and/ or testimonials on their profiles. Tutors shall otherwise comply with the provisions set out in clause 18, 19 and 20 of these Terms.
  • Communication and care: Tutors shall use reasonable endeavours to respond to emails or other communication from the Company in relation to Contacts or potential Contacts within one (1) business day and shall provide Tutor Sessions with all due care and skill and in compliance with these Terms and all applicable statutory and regulatory requirements and standards of best practice.
  • Planning and preparation: Tutors shall plan sessions in accordance with the needs of the individual students. If requested by the Introducer and/or Contact, and as best practise, all planning and progress shall be documented. Unless agreed otherwise, this shall be sent to the parents before and/ or after every session. The Company may, on occasion, request these documents. The Tutor shall share these with the Company upon request within 48 hours.
  • Invoicing: Tutors shall ensure that the Contact has paid by the due date on the invoice. If payment has not been made, the Tutor must follow up with the Contact by email, phone, text or in person at a session to request payment.
  • Tax and NIC: Tutors shall be fully responsible for paying any and all tax including any National Insurance Contributions (“NIC”) arising from carrying out any Tutor Sessions. If the Company has to pay any such tax or NIC, the Tutor shall reimburse us in full, any money that we have to pay, and any fine or other punishment imposed on us because the tax or NIC were not paid by the Tutor.
  • If you are a Contact:

Introductions to Tutors

  • Booking sessions: To request and book a Tutor Session you shall register as a Contact (customer) and pay any invoice sent to you for sessions on behalf of your Tutor by the due date on the invoice. If payment has not been made in full (whole amount invoiced), the Tutor must contact the Contact to request payment. The Tutors reserve the right to not attend the Tutor Session if payment is not made accordingly. Please take note that no payments shall be made by the Contact to the Company. 
  • Background checks: While we meet all Tutors in person (including by video) and check that they have a current Disclosure and Barring Service certificate and other relevant qualifications and/or other relevant requirements, we do not guarantee that a Tutor will meet your requirements or expectations. We only verify Tutors as far as we are reasonably able to by undertaking appropriate checks.
  • Concerns: If at any stage you have concerns about the competence, qualifications, suitability or performance of any Tutor, please contact us immediately at and we may at our absolute discretion take reasonable steps to investigate the matter and can discuss matching you to another Tutor.
  • Sessions in person and online: Where a Tutor Session takes place at the Tutor’s premises, at any other venue or location (other than the Contact’s premises), via any online video platform, or any other media, the student shall either be accompanied by the Contact or some other responsible adult nominated by the Contact, or the Contact shall be contactable by the Tutor by mobile phone for the duration of each Tutor Session. Where a Tutor Session takes place at the Contact’s premises, the Contact or another responsible adult shall be on the premises throughout the Tutor Session. The Contact shall inform the Tutor before the student attends any Tutor Session of any medical or other condition affecting the student which might be or become relevant in relation to that Tutor Session. All arrangements in relation to sessions in person and online must comply with this clause, and shall be agreed between the Tutor and Contact in advance of the session.
  • The Tutor shall complete planning and assessment documents for the sessions. If requested, these shall be shared with the Contact. The Contact agrees that these may also be shared with the Company upon request.
  • The Tutor and Contact shall communicate directly with each other so as to enable the Tutor to provide the best possible service.
  • Reviews and Testimonials. The Tutor and/or the Introducer may request Contacts, parents, professionals or other individuals to provide reviews and testimonials on the Tutor’s profiles, social media platforms of other platforms. The Introducer reserves the right to make minor amendments and approve the reviews and testimonials prior to publication. The Introducer may use the reviews and testimonials for marketing purposes on the website, on social media platforms and in any other manner they see fit.
  1. Fees and Payment
  • No fees shall be payable in order to register on the Platform as a Tutor or Contact. The Tutors are free to determine their hourly/daily/weekly/ monthly or annual rate. This rate shall be agreed directly between the Contact and the Tutor. The payment of any additional expenses by the Contact shall be agreed between the Contact and the Tutor unless indicated otherwise.
  • In consideration for the provision of its Services, the Company charges the Tutors a commission equal to 25% of the total fee (exclusive of VAT) paid by the Contact for each Tutor Session arranged/booked via our Site (“Commission”). Tutors shall be notified of any changes to the Commission from time to time and any such changes shall only apply to future Tutor Sessions and shall not apply to any Tutor Sessions previously booked and paid for. As a Tutor, you agree to provide us within one working day  accurate information we may request from time to time about the number, length and fees for Tutor Sessions provided.  We may verify this information with Contacts.  We reserve the right to remove Tutors from the Site and notify Contacts as to the reason why, if we are provided with false information by Tutors in relation to sessions. Further action may also be taken, including but not limited to the below.
  • Any payments to Tutors for Tutor Sessions (“Fees”) shall be made at the time of making the booking when an invoice shall be sent by email to Contacts from the Tutors for 100% of the Fees.
  • An invoice shall be issued to the Tutors for the Commission (plus VAT) and the payment to the Company from the Tutors shall be made within 24 hours of any payments made to the Tutors by the Contacts.
  • If a booked Tutor Session is cancelled by the Contact, this shall be dealt with directly between the Tutor and the Contact. Any arrangements regarding the cancellation or rescheduling of a Tutor Session shall be dealt with directly by the Tutor and the Contact.
  • If the Contact is a consumer within the UK or the EU (meaning the parent/guardian of a student who receives services from a Tutor comprising one or more Tutor Sessions for the individual student’s personal use and for purposes wholly or mainly outside the purposes of any business), the Contact may for any reason cancel a booked Tutor Session with the Tutor during the 14 day period after it has been accepted. The Tutor shall refund any applicable payment to the Contact within 14 days of receiving the notice of cancellation. However, if the booking includes any Tutor Session on a date which is before the end of that 14 day period (and the Contact has expressly requested the Tutor to provide any such Tutor Session in that 14 day period and the Tutor does so), the Contact may not cancel that requested Tutor Session and the Contact shall pay for it in accordance with this clause 10. If a Contact requests that a booking be cancelled in this way, they shall confirm this clearly in writing with the Tutor.
  1. Bypassing the Company
  • Users (Contacts or Tutors) shall notify us immediately of any offer or suggestion to circumvent the site in breach of this clause 11. Where we suspect or have knowledge that a user has engaged or is engaging in such circumvention techniques, we may take such action as we deem appropriate, including but not limited to immediate account deactivation and/or account/profile deletion including all the information on it.
  • Neither Contacts nor Tutors shall, during their registration on the Site or during their relationship with the Company, for a period of 6 months after its termination or expiry, employ, contract the services of, or solicit or enter into any business transactions or agreements with any person who is or was engaged by or introduced to them via the Site or through the Company with a view to or having entered into a Relevant Agreement. Tutors agree to pay the Company on demand any Commission we would have been duly entitled to receive had such payments been made and shall indemnify us for any losses, costs or expenses suffered or incurred in connection with recovering such losses.
  1. Providing incorrect information
  • We operate with honesty and trust and expect all Contacts and Tutors to act in line with these principles. If requested, Contacts and/or Tutors shall accurately provide to the Company any details of sessions booked, as well as any cancellations or changes upon demand. If inaccurate information is provided, we reserve the right to terminate all tutoring sessions immediately and shall also notify the other party and any other necessary parties of any wrongdoings. Further steps may also be taken to investigate and take any follow-up action as required.
  1. Intellectual Property Rights and use of material on our Site
  • We are the owner or the licensee of all Intellectual Property Rights (“IPR”) on our Site, and in the material published on it. Those works are protected by IPR laws and treaties around the world.  All such rights are reserved and, subject to the below, you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner re-use content from our Site unless we give you express written permission to do so.
  • You may print off one copy and may download extracts of any page from our Site for your personal use. You may draw the attention of others within your organisation to content posted on our Site.
  • You shall not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you shall not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  • Our status (and that of any identified contributors) as the authors of content on our Site shall always be acknowledged.
  • You shall not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
  • If you print off, copy or download any part of our Site in breach of these Terms, your right to use our Site will cease immediately and you shall, at our option, return or destroy any copies of the materials you have made. You shall not use our IPR in any way other than allowed under these Terms and any infringement by you thereof will be a material breach of these Terms.
  1. No reliance on Information
  • The content on our Site is provided for general information only. It is not intended to amount to professional advice upon which you may rely.  It is your responsibility to ensure that any Services or information available through the Site (either directly or indirectly) meet your specific requirements.  You use the Site and the Services solely at your own risk.
  • Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date, nor do we endorse or give any warranties regarding the reliability or accuracy of any of the advice given on the Site, or of any specific techniques or approaches recommended or employed by the Tutors. 
  1. Limitation of our Liability – PLEASE READ THIS CLAUSE CAREFULLY
  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  • Insofar as is permitted by law, we make no representation, warranty, or guarantee that our Services will meet your requirements or expectations, that they will be fit for a particular purpose, that success or any other specific results may be achieved (including passing any examination) as a result of a student taking part in any Tutor Sessions, or that they will be error-free, timely, reliable, secure or virus-free. They are provided solely in order to facilitate the matching and management of administration between Tutors and Contacts.  We are not a party to any transactions or other relationships between Tutors and Contacts, or to any dispute between those parties.  Any claims by the Contact shall be made directly against the Tutor and vice versa and communicated directly to the Tutor. Tutors shall be responsible for any problems arising as a result of the provision of their tutor services and shall put these problems right at their own cost.  The Tutor is not our employee or agent and, save where expressly provided for in these Terms, a Tutor or Contact has no power or authority to alter or waive any of these Terms, or to bind or commit us in any way.  While we aim to meet all Tutors in person (including video) before they are permitted to advertise on the Site or/and agree to be introduced to Contacts, we are not responsible for the actions of Tutors and cannot vouch for the quality of the service provided by the Tutors.  Contacts and Tutors shall consider taking out insurance cover in respect of losses incurred by either party as a result of the hosting or delivery of a Tutor Session.  We shall have no liability for any loss or injury sustained by a Contact, Tutor or student due to the premises at which the Tutor Session is delivered not being safe or suitable, the behaviour of a student or Contact, any challenges with regards to the Tutors, parents or the Contacts, transport issues, transition periods or otherwise.
  • To the fullest extent permissible by law, we accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) our Site and Services or the use of or reliance upon our Services or any content included on our Site or in any Relevant Agreement. To the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Services, Site or any content on it, whether express or implied, including any guarantee that our Site will meet your requirements.
  • We shall not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • – use of, or inability to use, our Site;
  • – use of or reliance on our Services or any content displayed on our Site;
  • – loss of profits, sales, business, or revenue;
  • – business interruption;
  • – loss of anticipated savings;
  • – loss of business opportunity, goodwill or reputation;
  • – any indirect or consequential loss or damage; and
  • – the behaviour or communication of a Contact or Tutor.
  • We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it. We accept no responsibility or liability arising out of any disruption or non-availability of our Site resulting from external causes including, but not limited to, Internet service provider equipment failure, host equipment failure, communications network failure, natural events or acts of war.
  • We shall have no responsibility for the content of websites linked on our Site. Unless expressly stated, these websites are not under our control. Such links shall not be interpreted as endorsement by us of those linked websites.  We shall not be liable for any loss or damage that may arise from your use of them.
  1. Your content
  • Content that you post using our Services includes without limitation anything you post on our Site such as articles, blogs, usernames, profile pictures, photos, descriptions, reviews, testimonials video, comments, audio files or videos, resource information, planning and assessment information, educational and behavioural strategies (“Your Content”). We do not make any claim to Your Content. Your Content shall comply with the clause 20 content standards below.
  • We reserve the right (but have no obligation) to screen, approve (or reject), edit and/or remove any of Your Content at any time.
  • Contacts, professionals, parents or other individuals may provide reviews and testimonials on the Tutors profiles. The Introducer reserves the right to approve the reviews and testimonials, make minor amendments and use them for marketing purposes on the website, on social media platforms and in any other manner the Company sees fit. The Introducer may use the reviews and testimonials for marketing purposes on the website, on social media platforms and in any other manner they see fit.
  • Responsibility for Your Content. You understand that you are solely responsible for Your Content.  You warrant that you have all necessary rights to Your Content and that you are not infringing or violating any third party’s rights by posting it or uploading it to the Site.  You agree to indemnify us for any loss or damage suffered by us as a result of your breach of that warranty.  This means you shall be responsible for any loss or damage we suffer as a result of your breach of warranty.
  • Permission to use Your Content. By posting, submitting, uploading or transmitting Your Content on or via our Site, or by emailing it to us directly, you grant us a licence to use it (as further described in clause 16.6 below).  We do not claim any ownership to Your Content, but we have your permission to use it to help us function and grow.  That way, we won’t infringe any rights you have in Your Content and we may help promote Your Content and use it to deliver our Services.
  • Rights you grant to us. By posting Your Content on the Site, or by emailing it to us directly, you grant us a nonexclusive, worldwide, royalty-free, irrevocable, fully transferable, sub-licensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of Your Content to operate and promote the Site, in any formats and through any channels, including across any third-party website or advertising medium.   Your Content shall be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties.
  • Reporting unauthorised content. We take IPR very seriously and are committed to following appropriate legal procedures to remove infringing content from our Site.  If content that you own or have rights to (including Your Content) has been posted to the Site without your permission and you want it removed, please contact us at   If Your Content infringes another person’s IPR, we will remove it if we receive proper notice.  If any third-party claims that any material posted or uploaded by you to the Site violates their IPR, or their right to privacy, we have the right to disclose your identity to them.  We shall notify you if that happens and you shall indemnify us for any loss we suffer as a result of such infringement.
  • Inappropriate, false or misleading content. This is common sense, but there are certain types of content we do not want posted on the Site (for legal reasons or otherwise).  You shall not post any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms (including the content standards set out in clause below).  You also agree not to post any content that is false and misleading or uses the Site in a manner that is fraudulent or deceptive.  We shall not be responsible, or liable to any third party, for Your Content or the accuracy of any materials posted by you or any other user of the Site.
  • Professional profile content. Tutors’ profiles shall be strictly restricted to professional background, expertise and other relevant information. The Introducer shall have absolute discretion to exclude any content or request additional information.
  1. Viruses
  • We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our Site.  You shall use your own virus protection software.  You shall not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You shall not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.  You shall not attack our Site via a denial-of service attack or a distributed denial-of service attack.  A breach of this provision is a criminal offence under the Computer Misuse Act 1990 of England and Wales.  We report any such breach to the relevant law enforcement authorities, and we will cooperate with those authorities by disclosing your identity to them.  In the event of such a breach, your right to use our Site will cease immediately.
  1. Linking to our Site
  • You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You shall not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • You shall not establish a link to our Site in any website that is not owned by you.
  • Our Site shall not be framed on any other Site, nor may you create a link to any part of our Site other than the homepage.
  • We reserve the right to withdraw linking permission without notice.
  • The website to which you are linking shall comply in all respects with clause 20 content standards.
  • If you wish to make any use of content on our Site other than that set out above, please contact us at
  1. Prohibited uses
  • You shall use our Site only for lawful purposes.
  • You shall not use our Site:
  • – in any way that breaches any applicable local, national or international law or regulation;
  •  – in any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect;
  • – for the purpose of harming or attempting to harm minors in any way;
  • – to send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards described in clause 20 content standards;
  • – to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation i.e. spam;
  • – to transmit knowingly any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • You shall not:
  •  – reproduce, duplicate, copy or resell any part of our Site in contravention of these Terms;
  • – access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our Site, or any equipment or network or software owned or used by any third party.
  1. Content standards
  • These content standards apply to any and all material which you upload or contribute to our Site (“Contributions”), and to any interactive services associated with it. You shall comply with the spirit and the letter of the following standards.  The standards apply to each part of any Contribution as well as to its whole.
  • Contributions shall be:
  • – accurate (where they state facts);
  • – genuinely held (where they state opinions);
  • – comply with applicable law in the UK and in any country from which they are
  • Contributions shall not:
  • – contain any material which is defamatory of any legal person;
  • – contain any material which is obscene, offensive, hateful or inflammatory;
  • – contain sexually explicit material;
  • – promote violence;
  • – promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, gender identity, gender reassignment or age;
  • – infringe any IPR, database right or trademark of any other person;
  • – deceive or mislead any person whether intentionally or otherwise;
  • – be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
  • – promote any illegal activity;
  • – be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
  • – be likely to harass, upset, embarrass, alarm or annoy any other person;
  • – be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
  • – give the impression that they emanate from us if this is not the case;
  • – advocate, promote or assist any unlawful act such as (by way of example only) IPR infringement or computer misuse.
  • We shall not be responsible for the content or accuracy of, or for any opinions, views, or values expressed in any comments or other content posted by users. Any such opinions, views, or values are those of the relevant user and shall not reflect our opinions, views, or values in any way.

21. Suspension and termination

  • We may determine, in our absolute discretion, whether there has been a breach of these Terms. When a breach has occurred, we may take such action as we deem appropriate, including but not limited to any of the following actions:
  • – immediate, temporary or permanent withdrawal of your right to use our Site (including suspension or termination of your account and/or profile);
  • – immediate, temporary or permanent removal of any posting or material uploaded by you to our Site;
  • – issue a warning to you;
  • – legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • – further legal action against you;
  • – disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  • We may suspend, terminate or delete a Tutor’s profile in our absolute discretion, even if these Terms have not been breached (including but not limited to if a Tutor fails to respond to communications from us for an unreasonable amount of time). Tutors will be notified a minimum of 24 hours in advance of deletion of their profile.
  • We exclude liability for actions taken in response to breaches of these Terms. The responses described in these Terms are not limited, and we may take any other action we reasonably deem appropriate.
  • You agree to fully reimburse us for all losses (including loss of profit, revenue, goodwill or reputation), costs and expenses arising out of any breach of these Terms by you, or any other act or omission by you in using the Site or by any other person accessing the Site using your personal information with your authority that results in any legal responsibility on our part to any third party.
  • If your account is terminated or deactivated (by you or by us), your photos and all other data uploaded and pertaining to your account/profile (including Your Content) will no longer be accessible through your account, but those materials and data may persist and appear within the Site (for example if Your Content has been re-shared by other users).
  • We encourage you to maintain your own backup of Your Content. We are not a backup service and you agree that you will not rely on the Site for the purposes of backup or storage of Your Content.   While we will take all reasonable steps to keep Your Content secure, we do not guarantee that others will not gain access to your information or that Your Content will be stored safely.  You acknowledge that the Internet may be subject to breaches of security and that the submission of content or other information may not be secure.
  • You may close your account at any time online or by emailing provided that Tutors carry out any outstanding Tutor Sessions and Contacts pay for them. Closing your account will also remove access to any areas of the site requiring an account for access.
  1. Miscellaneous
  • If there is a dispute between the Tutor and the Contact, the parties must make all reasonable efforts to reach an equitable outcome through alternative dispute resolution. If an outcome cannot be reached, the Tutor and/or the Contact can contact the Introducer to request that the Introducer introduces the Contact to another Tutor. The Introducer may take into account reasonable requests to help through alternative dispute resolution methods but is under no obligation to do so. If there is a dispute between the Tutor or the Contact and the Introducer, the parties must make all reasonable efforts to reach an equitable outcome through alternative dispute resolution.
  • The singular shall include the plural. Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms. “Person” shall include human beings, sole traders, partnerships, limited liability partnerships, limited companies, public limited companies, unincorporated associations and charities.
  • No automatic waiver. We shall not lose our rights under these Terms by reason of any delay by us in enforcing those rights.
  • Child Protection. All Tutors and any other individuals involved in delivering tutor services under the terms of this agreement must comply with The Tutors’ Associate Child Protection Policy and any other policies or procedures put in place by the Introducer from time to time.
  • If any provision of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of any remaining provisions.
  • Entire agreement. These Terms, and all incorporated documents referred to herein, constitutes the entire agreement as to your use of and our provision of the Site and the Services and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral. You acknowledge that, in entering into this agreement, you do not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any incorporated documents referred to herein.
  • No partnership, agency, employment or joint venture. Nothing in these Terms is intended to, or shall be deemed to, establish any partnership, joint venture or employment relationship between any of the parties, constitute any party the agent of another party, or authorise any party to make or enter into any commitments for or on behalf of any other party.
  1. Applicable law and jurisdiction
  • These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales. 
  1. Contact us