WEBSITE TERMS AND CONDITIONS
SENsational Tutors Ltd (we/us/our/the
Company) are committed to protecting and respecting your privacy. This policy
sets out the basis on which any personal data we collect from you, or that you
provide to us, will be processed, stored and disclosed by us. Please read the
following carefully to understand our views and practices regarding your
personal data and how we will treat it. By visiting www.sensationaltutors.co.uk, www.sensationaltutors.com or www.sensationaltutors.org (the Site),
requesting our services or confirming you would like to book a session with
us, you are deemed to have accepted and
consented to the practices described in this policy. If you do not agree to
this Privacy and Cookie Notice, you agree to not use our Site or engage our
The Site is owned and operated by
SENsational Tutors Ltd (10749192) of Bailey House, 4-10 Barttelot Road,
Horsham, West Sussex RH12 1DQ.
The Site may, from time to time,
contain links to and from the websites of our partner networks, advertisers and
affiliates or to websites shared by other users. If you follow a link to any of
these websites, please note that these websites have their own privacy policies
and that we do not accept any responsibility or liability for these policies.
Please check these policies before you submit any personal data to these
SENsational Tutors Ltd processes
personal data as a Data Controller, as defined in the Directive and the General
Data Protection Regulation (GDPR). SENsational Tutors Ltd has a Data Protection
Officer (“DPO”) who is responsible for matters relating to privacy and data
protection. This Data Protection Officer is Joanna Gibbs and they can be
reached at the following address: 3009 Charrington Tower, 11 Biscayne Avenue,
London E14 9BQ.
WE COLLECT FROM YOU
Personal data, or personal information, means any information about an
individual from which that person can be identified. It does not include data
where the identity has been removed (anonymous data).
It is important that the personal data
we hold about you is accurate and current. Please keep us informed if your
personal data changes during your relationship with us.
and process the following data about you: Name,
Personal Identification Numbers, Email Address, Login Details, Telephone
Numbers, Bank / Credit Card Information, Spatial Data (Location Data), Family
and Spousal Data, Education History, Personal Characteristics (photographs,
fingerprints, handwriting), Medical History, Date of Birth, Business
Information, Gender, Employment Information, Age, and other information
regarding specific needs/ requirements of clients, tutors and client’s
you give us
You may give us information about you by filling in forms on the Site or by
corresponding with us by phone, e-mail or otherwise. This includes information
you provide when you register to use the Site, request a quote, subscribe to
our marketing database, subscribe to our services, search for a service, place
a booking request on our site, book a tuition session, book a behavioural
support session, book any other academic and/ or behavioural support for your
child or family, book an assessment, register for your child to attend the
camp, and when you report a problem with
The information you give us may
include: adults and child names, address, email address or login details, phone
number, age, date of birth, place of birth, financial and credit card
information, personal description and characteristics (including photographs,
videos, testimonials and reviews), educational history, tutor’s skills and
experience, tutor’s CV, medical history, references, enhanced Disclosure and
Barring Service information, proof of identity and other information needed for
We rely upon your express consent to
use and process the data described above.
we may collect about you
With regard to each of your visits to
the Site we automatically collect the following information:
we receive from other sources
We receive information about you if you use any of the other websites we
operate or the other services we provide. We also work closely with and receive
information about you from and send information about you to the Tutors.
We collect and process this
information in order to provide our service to you. We will only keep this
information for as long as is necessary for the performance of the original
legitimate purpose for collecting the information and/or for as long as we have
your permission to keep it. We calculate the length of this period as the
length of time you use the Site or have a relationship with the Company.
What are cookies? A cookie is a small file of letters and numbers that we store on your browser
or the hard drive of your computer if you agree. Cookies contain information that
is transferred to your computer’s hard drive.
you from other users of the Site. Cookies help us to provide you with a good
experience when you browse the Site – they help remember your user preferences
and also allow us to improve the Site.
We use the following cookies:
Before any cookies are placed on your
device, you will be shown a pop-up message requesting your consent to setting
those cookies. By default, most internet browsers accept cookies, but this can
be changed. You can choose to enable or disable some or all cookies via the
settings on your internet browser. Most internet browsers also enable you to
choose whether you wish to disable all cookies or only third party cookies.
However, if you use your browser settings to block all cookies (including
essential cookies), you may not be able to access all or parts of our Site.
For further details, please consult
the help menu in your internet browser.
OF THE INFORMATION
We use information held about you in
the following ways:
you give to us
We use this information:
With your express opt-in consent
and/or where permitted by law, we also use this information to provide you, or
permit selected third parties to provide you, with information about goods or
services we feel may interest you.
We will not send you any unsolicited
marketing or spam and will take all reasonable steps to ensure that we fully
protect your rights and comply with our obligations under applicable Data Protection
Laws (meaning (i) unless and until it is no longer directly applicable in the
UK, the General Data Protection Regulation ((EU) 2016/679) (GDPR) and any
national implementing laws, regulations and secondary legislation, as amended
or updated from time to time, in the UK and (ii) any successor legislation to
the GDPR or the Data Protection Act 1998).
If you are an existing customer, we
will only contact you by electronic means (e-mail or SMS) with information
about services similar to those which were the subject of a previous enquiry by
you. If you are a new customer, and where we permit selected third parties to
use your data, we (or they) will contact you by electronic means only if you
have expressly consented to this. If you do not want us to use your data in
this way, or to pass your details on to third parties for marketing purposes,
please notify us in writing or by email at firstname.lastname@example.org.
Opting out You can ask us or third parties to stop sending you marketing messages at any
time by contacting us at any time.
we collect about you
We will use this information:
we receive from other sources.
We may combine this information with information you give to us and information
we collect about you.
We may use this information and the combined information for the purposes set
out above (depending on the types of information we receive).
We will ensure that your personal data is processed lawfully, fairly, and
transparently and that it will only be processed if at least one of the
following basis applies:
allowing us to effectively and efficiently manage and administer the operation of our business; ■
maintaining compliance with internal policies and procedures; ■
monitoring the use of our copyrighted materials; ■
offering optimal, up-to-date security solutions for mobile devices and IT systems; and ■
obtaining further knowledge of current threats to network security in order to update our security solutions and provide these to the market.
We will seek your explicit consent to
process personal data collected on the Site or volunteered by you.
Kindly note that any consent will be
entirely voluntary. However, if you do not grant the requested consent to the
processing of your personal data, the use of the Site may not be possible.
We will always give you the ability to
opt-out of receiving emails from us by unsubscribing using the links provided
in those communications, or at the point of providing your details.
OF YOUR INFORMATION
We may share your personal information with any member of our group, which
means any subsidiaries or any ultimate holding company and its subsidiaries, as
defined in section 1159 of the UK Companies Act 2006.
We may share your information with
selected third parties (tutors, Paypal PSP Services, Recruitment Manager,
Marketing Manager, Camp Director, Westminster City Council, Camp Staff, Camp
volunteers) where they require access to your data to supply products and
services to you on our behalf, including:
We require all third parties to
respect the security of your personal data and to treat it in accordance with
the law. We do not allow our third-party service providers to use your personal
data for their own purposes and only permit them to process your personal data
for specified purposes and in accordance with our instructions.
We may disclose your personal
information to third parties (without contacting you in advance or seeking your
STORE YOUR PERSONAL DATA
All information you provide to us is stored and backed up in the cloud. We have
put in place appropriate physical, electronic, and management procedures to
safeguard and secure the data we collect. Any payment transactions will be
encrypted using SSL technology. Where we have given you (or where you have
chosen) a password which enables you to access certain parts of the Site, you
are responsible for keeping this password confidential. We ask you not to share
a password with anyone.
The data that we collect from you may
be transferred to, and stored at, a destination outside the European Economic
Area (“EEA”). It may also be processed by staff operating outside the EEA who
work for us or for one of our suppliers. Such staff may be engaged in, among
other things, the fulfilment of your enquiries, the processing of your payment
details and/or the provision of support services. By submitting your personal
data, you agree to this transfer, storing or processing.
We will take all steps reasonably
necessary to ensure that your data is treated as securely as it would be within
the EEA and under the GDPR. Such steps may include our entering into contracts
with any third parties we engage and the use of Commission-approved Model
Contractual Clauses. In addition, we limit access to your personal data to
those employees, agents, contractors and other third parties who have a
business need to know. They will only process your personal data on our
instructions and they are subject to a duty of confidentiality. We will notify
you and any applicable regulator of a breach where we are legally required to
You can obtain more details of the
protection given to your personal data when it is transferred outside Europe
(including a copy of the standard data protection clauses which we have entered
into with recipients of your personal data) by contacting us as described in
the “Contact” paragraph below.
We have extensive controls in place to maintain the security of our information
and information systems. Customer files are protected with safeguards according
to the sensitivity of the relevant information. Appropriate controls (such as
restricted access) are placed on our computer systems.
Physical access to areas where
personal data is gathered, processed or stored is limited to authorised
Unfortunately, the transmission of
information via the internet is not completely secure.
Although we will do our best to
protect your personal data, we cannot guarantee the security of your data
transmitted to the Site; any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.
WE STORE YOUR PERSONAL DATA
We will only keep this information for as long as is necessary for the
performance of the original legitimate purpose for collecting the information
and/or for as long as we have your permission to keep it and/or for any periods
of time which are prescribed by law or regulation. To determine the appropriate
retention period for personal data, we consider the amount, nature, and
sensitivity of the personal data, the potential risk of harm from unauthorised
use or disclosure of your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means,
and the applicable legal requirements.
You have the right to ask us not to process your personal data for marketing
purposes. We will get your express opt-in consent before we share your personal
data with any third parties for marketing purposes.
You can exercise your right to prevent such processing by contacting us at the
Company Address or at our email address email@example.com or by
unsubscribing using the links contained in the marketing emails. See also the
“Opting out” paragraph above.
You have the right to access
information held about you and to ask for a copy of such information.
Please contact us for more details at
the Company Address or at our email address at firstname.lastname@example.org.
GDPR, you have the right to:
You will not have to pay a fee to
access your personal data (or to exercise any of the other rights). However, we
may charge a reasonable fee if your request is clearly unfounded, repetitive or
excessive. Alternatively, we may refuse to comply with your request in these
You may revoke your consent for us to
emailing us at email@example.com, and we will delete your data
from our systems. To enforce any of the above rights, please contact us using
the details set out below.
this page and, where appropriate, notified to you by email. You will be deemed
the Site following the alterations. Please check back frequently to see any updates
should be addressed to our Company Address or to our email address at
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